Creation of a ticket system for easy recording, delegation and escalation of operational processes
Services
Custom Software
Industries
Automotive Industry
Client
Georg Fischer AG
Period
November 2009 - November 2012
Within this project, we have developed a comprehensive ticketing system that significantly simplifies the capture, delegation, and escalation of operational matters. Our solution facilitates effortless issue and error reporting for shift workers, with automatic categorization and assignment to the appropriate responsibilities. This ensures efficient processing by promptly informing the right individuals and taking necessary actions. Moreover, our system offers the option for escalation in case of time-sensitive issues or when specific expertise is required.
Our ticketing system not only enhances internal communication and collaboration but also contributes to improving operational efficiency. By structuring tasks clearly and transparently assigning them, workflow processes are optimized, and potential bottlenecks are identified early on. Furthermore, the comprehensive documentation within the system enables continuous improvement and tracking of processes, leading to a sustained enhancement of operational performance.
Credits
Technologies