Creation of a ticket system for easy recording, delegation and escalation of operational processes
Services
Custom Software
Industries
Automotive Industry
Period
November 2009 - November 2012
Development of a comprehensive ticketing system designed to streamline the recording, delegation, and escalation of operational processes. The solution enables shift workers to easily report issues and errors, which are automatically categorized and assigned to the responsible parties. For time-sensitive cases or when specialized expertise is required, an escalation mechanism was implemented.
The system enhances internal communication and collaboration by clearly structuring tasks and identifying potential bottlenecks at an early stage. In addition, comprehensive documentation allows continuous monitoring and process optimization. As a result, the ticketing system makes a lasting contribution to improving operational efficiency and overall performance.
Credits
Technologies