Georg Fischer: Operational Ticketing System for Shift Operations
Services
Custom Software
Industries
Automotive Industry
Period
November 2009 - November 2012
Development of a comprehensive ticketing system for Georg Fischer AG — a global industrial corporation in the field of flow solutions for buildings, industry, and infrastructure. In shift-based production operations, there was no structured system for reporting and tracking operational issues, leading to information loss during shift changes and delayed handling of critical incidents.
The ticketing system provides shift workers with an intuitive interface for reporting problems and errors. Incoming reports are automatically categorized and assigned to responsible personnel based on rules. For time-critical cases, a multi-level escalation mechanism ensures that no issue remains unaddressed.
The system creates transparency across all open and closed issues — across shifts and in real-time. Bottlenecks are identified early, tasks are clearly structured, and comprehensive documentation enables continuous process optimization. The web application was built with PHP and MySQL and deployed via Nginx.
Credits
Technologies